When an injury or illness occurs, evaluate the situation and initiate appropriate action.
In case of minor injury or illness, administer basic First Aid if you know how, and/or refer the person to Bryn Mawr Hospital or a family physician.
Notify the Department of Public Safety at 610.902.8111 (or 8111 for campus phones) so that a Public Safety Officer can respond and prepare the appropriate report with the University’s insurance carrier if appropriate.
In case of serious injury or illness, immediately call the Department of Public Safety at 610.902.8111 (or 8111 for campus phones) or dial 911 (dial 9 first from campus phones).
Do not move a seriously injured person unless there is a life threatening situation.
Give your name, location (building name, room number), and telephone number.
Provide as much information as possible regarding the nature of the injury or illness, whether or not the victim is conscious, etc.
Do not hang up until directed to do so by the 911 emergency operator or Department of Public Safety dispatcher.
Return to the victim, and keep the victim as calm and comfortable as possible.
Remain with the victim. A Public Safety Officer will respond immediately to the scene and will summon additional medical personnel if necessary.
In the case of any injury involving a faculty or staff member, fill out the appropriate accident report forms as quickly as possible and forward them to the Office of Human Resources.
A psychological crisis exists when an individual is threatening harm to himself/herself or to others, or is out of touch with reality due to severe drug reactions or a psychotic breakdown.
A psychotic breakdown may be manifested by hallucinations, uncontrollable behavior, or the person could be a mental health hospital walk-away.
When a psychological crisis occurs:
Never try to handle a situation you feel is dangerous. Don't endanger your safety.
If you are in contact with a student who appears to be an immediate threat to his or her own safety or that of others, immediately call the Department Public Safety at 610.902.8111 (or 8111 for campus phones).
Clearly state that you need immediate assistance. Give your name, location (building name, room number), and briefly describe the nature of the situation. Don't hang up until told to do so.
If during regular business hours, should the situation warrant such action, Counseling and Psychological Services staff will be summoned.
If during non-business hours, the Director of Counseling and Psychological Services will be notified and in consultation with Residence Life staff a determination will be made as to the need to summon an ambulance to transport the person in crisis to an appropriate medical facility.
Quick Reference for helping students having difficulties:
- Significant change in academic performance or classroom conduct
- Unusual behavior or appearance
- Traumatic event or change in relationships
- Reference to suicide, homicide, or death
Respond to the Student
- Speak privately with the student.
- Directly and candidly discuss your observations and concerns.
- Offer support and assistance.
Refer to a Mental Health Professional at Counseling & Psychological Services
- Be caring, firm, and straight-forward in your referral.
- Consider calling from your office or escorting the student to the Counseling & Psychological Services Office (Grace Hall).
Consult with On-Campus Resources
Discuss your concerns about a student with any of the following on campus resources:
- Counseling & Psychological Services: 610.902.8561
- Student Health Services: 610.902.8566
- Campus Ministry: 610.902.8225
- Dean of Students: 610.902.8416
- Provost: 610.902.8300
INFLUENZA PANDEMIC CONTINUITY-OF-OPERATIONS PLAN
An influenza (flu) pandemic is a global outbreak of disease that occurs when a new flu virus appears that can be spread easily from person to person.
Because people have not been exposed to this new virus before, they have little or no immunity to the virus; therefore serious illness or death is more likely to result than during seasonal flu.
Three conditions must be met for a pandemic to occur: a new influenza virus subtype emerges; the virus infects humans; and the virus gains efficient and sustainable transmission from human to human.
If any future strains of the virus gain sustainable, efficient transmissibility, the public health strategy is to slow the spread because it would be virtually impossible to stop.
Impact on Our Community
Unlike many other catastrophic events, an influenza pandemic will not directly affect the physical infrastructure of an organization.
While a pandemic will not damage power lines, banks or computer networks, it will ultimately threaten all critical infrastructures by its impact on an organization’s human resources by removing essential personnel from the community for weeks or even months.
The roles and responsibilities of institutions of higher education (IHEs) in the area of continuity planning and protection of personnel are unique for several reasons.
Colleges and universities must consider the potential impact of a pandemic on campus and residence hall closure, including contingency plans for students who depend on student housing and campus food service. IHEs must also address continuity of instruction as part of continuity planning.
Protection of our community members during an influenza pandemic is a good “business practice” that must become part of the fundamental mission of all businesses and IHEs.
High absenteeism will present challenges to campus leadership and delivery of services. Social distancing to discourage close social contact between individuals will include cancelling classes, sporting events, worship services and other social events.
We must work with our partners in public health and other community resources to establish provisions to care for students who are not ill enough to require hospitalization but are too ill to take care of themselves and may not be able to go home.
There will likely be a very short window for critical decision making, especially in regard to social distancing measures.
Implementing social distancing measures early, before infection enters the community, may be the best strategy for IHEs. The economic and social ramifications of canceling class and social and athletic events are not insignificant.
Reducing the number of students remaining on campus by canceling classes and sending students home early in the pandemic may be the best strategy given the limited resources schools will have available to support those who remain.
If the decision to close school is delayed to the point that many students fall ill, the institution would be expected to provide the resources to care for those students throughout the pandemic, which might be an unreasonable expectation given available resources.
Pandemic Planning Committee
The planning committee membership should include representation from executive leadership as well as leaders of key functional units thus establishing the response team.
- Vice President for Finance/Treasurer
- Student Health Services
- Public Safety
- Academic Affairs
- Residence Life
- Dining Services
- Human Resources
- Information Technology
- Marketing and Communications
- Student Representation
Each member of the planning committee will have defined roles and responsibilities for preparedness, response and recovery.
Develop a strategic University community operational response plan (review and revise existing Emergency Operations Plan).
Establish an emergency communication plan and revise regularly.
Work with Delaware County Emergency Services as a designated Push Site to gain access to community containment interventions.
Ensure that each designated essential service, as indicated by membership in the planning committee, has developed emergency contingency plans applicable to an influenza pandemic.
Student Health Services
Work with state and local public health and other local authorities to identify legal authority, decision makers, trigger points and thresholds to institute community containment measures such as closing (and re-opening) and quarantine.
- Monitor CDC, WHO, and ACHA websites for latest developments and planning recommendations.
- Provide regular updates for the campus community regarding avian influenza, recommendations for treatment protocols, appropriate infection control procedures, and status of antiviral and vaccine development.
- Maintain an adequate supply of nonperishable goods and necessary medications.
- Develop a plan for setting up an infirmary and expanding clinical space, including identification of alternate locations and equipment and supply and staffing needs.
- Include a contingency plan for managing health care needs in the event of exhaustion of human resources and supplies.
- Identify community resources including transportation for students to access.
- Develop a triage and treatment protocol that can be easily adapted once a case definition is established.
- Develop a protocol for monitoring cases residing in on and off campus apartments/residences.
- Develop a plan for conducting mass immunization clinics.
Counseling & Psychological Services
- Develop a plan for providing services via phone and Internet.
- Develop procedures for the provision of social support and psychological assistance for people in quarantine.
Office of Marketing and Communications
- Identify individuals responsible for communication functions including public, media and government relations.
- Facilitate informational network/reporting system to update students, staff, faculty, and parents.
- Provide information to the campus community on: the status of disease on campus; travel advice; self-care; personal preparedness planning; proper hand washing techniques and cough etiquette; federal, state, and local public health resources; and how/when to access services in case of illness.
- Establish and maintain communications with the local public health authorities, emergency preparedness groups, and hospital systems regarding surveillance, case identification and reporting, control measures, and health care provision.
- Create and manage a campus influenza pandemic web site and link with other appropriate web-based resources such as the CDC and WHO.
- Maintain accurate emergency contact information on all resident students.
- Establish communication protocols with Student Health for surveillance and reporting illness in the residence halls.
- Formulate and rehearse plans to address anticipated student needs ranging from delivery of food and medication to providing emotional support.
- Identify rooms and buildings that could be used for quarantine, isolation and residence for students who cannot go home.
- Public health officials may suggest utilizing residential space that does not have a centralized ventilation system to avoid spread of aerosolized pathogens.
- Residential space with self-contained heating and cooling in individual rooms or suites may be more desirable settings in which to isolate or quarantine persons.
- Develop a procedure for closure and evacuation of campus residence halls.
- Develop procedures for notifying and relocating students.
- In coordination with Facilities, develop plans for continuation of housekeeping services and stockpiling items such as cleaning and disinfecting supplies, facial tissues and toilet paper, disposable towels.
- Develop plans to assure the ongoing provision of food services in the event of a reduction in work force.
- Ensure appropriate type and amount of non-perishable foods have been stockpiled.
- Develop a procedure for delivery of foodstuffs to residential areas, quarantined students, and the infirmary as indicated.
Department of Public Safety
- Establish ongoing communication with local police, fire, and emergency response personnel in order to coordinate efforts for managing safety issues.
- Establish a communication plan with student health, counseling services and residence life for reporting calls and transports.
- Develop procedures for securing buildings, protecting stored supplies, and restricting access to campus.
- Participate in training regarding influenza.
- Refer all media matters and inquiries to the Office of Marketing and Communications.
Office of Human Resources
- Coordinate the identification of essential personnel.
- Encourage staff and faculty to update emergency contact information.
- Review vacation/sick leave policies for applicability in a pandemic event.
Employees who have been exposed or are suspected of having the illness should not come to work. Therefore, liberal, non-punitive policies should be established in order to ensure compliance with public health recommendations.
- Establish return-to-work guidelines consistent with the case definition.
- Prepare work-at-home guidelines that address telecommuting issues.
- Identify available ITR resources for work-at-home for staff and faculty.
- Develop a policy or guidelines to address academic concerns of students absent from classes due to illness or quarantine.
- Consider how a pandemic may impact foreign students residing on campus.
- In conjunction with ITR, develop and disseminate alternative procedures for completing course work (e.g., web-based instruction, lessons, and assignments via mail sources).
- Travel: develop a plan for communicating with and assisting students and faculty who may be traveling to or from the United States including possible travel restrictions, trip cancellations and academic credit issues.
- Develop plans to assure the ongoing provision of essential services in the event of a reduction in the work force. Discuss contingency plans in case of fuel, water and energy shortages, including the availability of emergency generators.
- Develop waste disposal and housekeeping protocols to prevent the exposure and spread of the disease.
- Identify on-campus potential isolation areas that do not have re-circulated air and that have private bathrooms.
Business and Finance
- Discuss the potential financial ramifications of a pandemic.
- Develop procedures for rapid procurement and payment for supplies, equipment, and services.
- Develop a plan for ensuring the continuation of payroll and accounting operations in the face of high employee absenteeism.
Information Technology and Resources
- Assess readiness to meet communication needs in preparation for an influenza pandemic, including regular review, testing, and updating of communications plans that link public health authorities and other key stakeholders.