Desktop Phone Issue
Employees should contact ITR at 610-902-8366 or email@example.com for any phone issues such as:
- Telephone not working(ex. display, static, rings busy, no dial tone)
- Unlocking Telephone
- How to use Telephone and Telephone features
- Voice Message Password reset
Employee New Hire
ITR will receive new hire notice from Human Resources and will coordinate with Comstar to assign new employee to the designated phone.
ITR will contact department head regarding removing displayed name, voice message and resetting the password for the former employee’s phone.
Long Distance Authorization Code
Each employee is assigned a long distance authorization code by the Business Office. Departments are charged for long distance calls and a report is sent to Department Heads via email with detailed call information. An employee is to contact Procurement Manager at x 8283 if they have misplaced their LD Authorization Code. New employees will receive their LD Authorization Code from the Procurement Manager in the Business Office.
Departments should contact the ITR helpdesk with specific information on employee’s old and new location and current extension. ITR can be reached at 610-902-8366 or firstname.lastname@example.org.
The Polycom is used for conference calls and is maintained by Conference and Events. If a Polycom is required at a meeting, a request should be done at the time the room reservation is made. Conference and Events can be reached at 610-902-8169 or 610-902-8284.
Telephone System Out of Service during normal business hours
Contact ITR at 610-902-8366 or email@example.com to report issue.
Telephone System Down after Normal Business Hours
Contact Public Safety at 610-902-8245.