Housing Internet Access
ResNet provides a wired high-speed internet connection for residence halls. This network connection should be considered the student's primary means of network access.
To ensure that computers are safe and protected, computers on ResNet wired Internet connections need to be registered and scanned once per semester.
This registration process will begin automatically after you are connected to the wired network and attempt to browse to any website.
For the average new student who needs updates installed and the antivirus installed, this process will take about 30 minutes. For the returning student who only needs updates, this process can be as quick as five minutes.
The ResNet process involves:
- Downloading and applying Windows or Apple operating system updates
(Time Range: 1 to 60 minutes, dependent upon your computer speed and number of updates to install)
- Installing or updating the most recent version of Symantec Antivirus and current definitions
(Time Range: 2 to 15 minutes, dependent upon computer speed, installation and updates)
To begin the ResNet registration process for your computer, connect your Ethernet cord into one of the Ethernet jacks, typically located in the lower left (or just the lower) position of the wire station.
Please note, not all jacks in a wire station have active service, and some jacks are for the phone. There will be one active jack for each student living in the room. If you’re not able to immediately connect to ResNet, try switching your cord to a different jack.
Students may contact the ITR Help Desk to resolve network connectivity issues in residence halls, but ITR staff cannot enter the residence halls to connect student computers.
If you need assistance registering your dorm network port, please call the ITR Help Desk at 610.902.8366. Make sure you are at the network port with your computer and ethernet cable so that the Help Desk can help walk you through some troubleshooting steps.
Students can use also access the following guides to troubleshoot ResNet issues on their own:
Jack Repair Policy
Before the start of the school year, ITR and Residence Life inspect all residential housing (residence halls, houses, apartments, etc.) to ensure that each room has the necessary amount of networks jacks for the number of students staying in the room.
We also inspect the condition of these jacks and make note of the repairs that need be made. When the beginning of the school year starts, it is assumed that all necessary jacks are in place and ready for use.
In certain cases jack repairs need be made after students move in. It is possible that a jack in a room is overlooked during initial inspection and an additional network jack is needed.
In such cases, ITR will assume responsibility for the install and or repair and cover the charges. Effective with this policy, students in the residence halls will be given a two weeks period from when the term starts to report network jacks issues to ITR.
After two weeks of the term, ITR will assume that all network jack problems have been reported. If a student damages a jack from moving furniture or the jack becomes damaged for any other reason, ITR will not pay for a replacement.
If there is one less network jack in a room than needed, the student without a jack must report this to ITR within the two-week period, to receive timely action. Repair charges are always subject to the specific situation and amount of damage in each individual case.