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Penn Adolescent & Young Adult Medicine (PAYAM) Frequently Asked Questions

What medical services are available for Cabrini students at Penn Adolescent & Young  Adult Medicine (PAYAM) in Radnor?

Penn Adolescent & Young Adult Medicine (PAYAM) provides professional medical and health management services including: 

- Evaluation and treatment of routine illness and minor injuries
- Administration of immunizations, flu shots, allergy injections
- Laboratory services
- Referrals for specialty medical services as necessary
- Management of all student health and medical records

What is a myPennMedicine account? Do I need one?

myPennMedicine is an online patient portal that lets you make and manage appointments, view test results, renew prescriptions, and request referrals and pre-certifications from your mobile device, tablet, or computer. Cabrini students will set up their portal after their first in-person visit to PAYAM.

What are PAYAM @ Radnor’s operating hours? Can students be seen on a weekend?

PAYAM’s operating hours are as follows:  
Please note that PAYAM does not have walk-in services.  You must make an appointment to be seen.

Monday through Friday - 8am–4pm
Saturday - 8am-noon
Sunday - closed

How do I go about making an appointment to be seen at PAYAM? 

To schedule an appointment during PAYAM’s operating hours, call 610.902.4566, a dedicated phone line for Cabrini students, and identify yourself as a student at the University. You will have the option to request an in-person visit or to be treated via telemedicine. If you call before noon for an in-person appointment during normal office hours, it may be possible for you to receive an appointment to be seen the same day. Please note that during the COVID-19 pandemic, telemedicine is being covered by health insurance companies, but copays similar to an office visit may apply depending on your insurance. Please check with your insurer. Important: You must present your Cabrini Identification Card when you arrive at PAYAM for an appointment. 

If you are calling after hours or on a weekend/holiday, you will hear a message that the office is currently closed. If you feel your situation is urgent or you need to speak with a covering provider, please STAY on the line. Your call will be forwarded to the Page Operator, who will contact the on-call provider. The on-call provider will call you back within 20 minutes. If you have not heard from the on-call provider within 20 minutes, please call back at 610.902.2450 and ask for an on-call provider. 

Where is PAYAM @ Radnor? How far from Cabrini? How do I get there?

PAYAM @ Radnor is located at Penn Medicine’s new health complex on King of Prussia Road, approximately 1.7 miles from Cabrini. The Cabrini University shuttle makes at least 8-10 trips per day when classes are in session, and additional transportation can be arranged when necessary. 

The shuttle will stop at Penn Adolescent and Young Adult Medicine (PAYAM) at Penn Medicine Radnor by appointment only and only at the times indicated on the Penn Medicine Radnor Loop Shuttle Schedule (below).

The PAYAM office is located in Suite 301 North. Please see the shuttle schedule.

Will PAYAM @ Radnor receive copies of the health records that students sent to Cabrini when they enrolled? 

Yes, after you sign the required consent and privacy forms Cabrini will share scanned copies of the health records that you submitted to the University with PAYAM @ Radnor, and they will enter that information into their system. 

Am I required to have health insurance?

No. However, it is strongly recommended that students carry private health insurance as illnesses, emergencies, and accidents can cost thousands of dollars. If you are currently enrolled in a parent or guardian’s plan, you can continue to be covered by that plan up to age 26. Please explore the list of the insurance plans accepted by Penn Medicine.

Can I apply for health insurance through the University?

No. The University does not provide medical insurance. If you choose to buy a health insurance plan, please make sure that it includes coverage by physicians, hospitals, and clinics in Pennsylvania, and that it is accepted by Penn Adolescent & Young Adult Medicine @ Radnor, Cabrini’s health service provider.  

Do I need to let my health insurance company know that I am going to be seen at PAYAM @ Radnor while at Cabrini?

Yes. You or your parents/guardians must check with your health insurance company prior to arriving at Cabrini to ask specific questions about what is and is not covered by your plan while you are away at college. If you are covered under an HMO policy that requires you to have a primary care physician and referrals, you should ask if your insurer can assign a “guest” policy that will allow you to be treated by PAYAM staff while you are at Cabrini. Please note that depending on your plan you may be responsible for any co-payments, deductibles, non-covered and/or out-of-network reduced benefits for services received at Penn Medicine at Radnor. 

Should I bring my health insurance card with me to Cabrini?

Yes. You should keep your health insurance and prescription cards, or a front and back copy of the cards, with you at all times. 

What if I am uninsured and cannot or do not want to purchase health insurance?

If you need medical services and are uninsured, you can still be seen at PAYAM and pay out-of-pocket for their services. Additionally, there are several local Urgent Care Clinics where you can also pay out-of-pocket for health care. Their information can be found on the Emergency and After-Hours Care page.

You should check with them to determine if they provide telehealth services before traveling to their facilities. 

Please note that students are responsible for all costs associated with using any of these services.     

Are my health appointments and records confidential? 

PAYAM @ Radnor will not provide a student’s protected health information to parents/guardians or Cabrini without the express written consent of the student, except in rare circumstances where a student is determined to be at risk of harm to self or others.     

Cabrini will not notify parents/guardians if a student is seen at PAYAM unless the student consents for us to do so. 

It is the responsibility of the student to notify parents/guardians of personal health matters if they wish to do so. 

University staff will notify parents/guardians when we become aware that a student has incurred a serious injury or illness that requires emergency medical services and/or transport to a local hospital.

Does the University provide transportation to the hospital or Urgent Care if PAYAM @ Radnor is closed?  

University staff, faculty, and Public Safety officers are not permitted to transport students to the hospital. At times, a friend with a car may be willing to take a peer to the hospital emergency room or an urgent care facility. However, if a student is ill or injured to the extent that they require emergency room services, the University will arrange for ambulance transport, which is the safest option. To visit an Urgent Care facility, we recommend that students arrange for transportation via Uber or Lyft.

Who can parents contact if they are worried about the health of their student? 

Parents/guardians worried about the health of their student can contact Cabrini Health Services at healthservices@cabrini.edu or 610.902.8400. After-hours calls should be directed to Public Safety at 610.902.8111.

What are some suggested over-the-counter medical supplies that students should bring for self-care?

IMPORTANT: Always check with your healthcare provider if you have any special health conditions before using any over-the-counter medicines. Just because they are available without a prescription does not mean that they are safe for you to take. Remember to read package instructions carefully, noting the dose, frequency, contraindications, interactions with medicines you may already be taking, and side effects. Some medicines can make you drowsy and should not be taken if you are driving. Follow all directions carefully!

Health Insurance & Prescription Cards: Contact your health insurance company for an additional health insurance card or make a copy of the front and back of your parents’ health insurance & prescription cards.

Thermometer to check for fever. Digital thermometers are inexpensive and easy to use. It is important to learn to take your temperature and to report what your temperature has been when you go to a medical appointment. This information may be crucial to establish your diagnosis.

Acetaminophen (Tylenol®): to treat pain & aches, fever, and headache.  Checking that you do not exceed the recommended dose is ESSENTIAL!

Ibuprofen (Advil®, Motrin®) or Naproxen (Aleve®): for relief of pain, fever, headache and inflammation, menstrual cramps.

Cough medicine, cough drops, and throat lozenges to relieve cough and symptoms associated with the common cold.

Saline Nasal Spray works to relieve dryness in the nasal passages that occurs with colds, allergies or exposure to non-humidified air.

Bandages (BANDAIDS®) for minor cuts and scrapes. It may also be helpful to bring a topical antibiotic ointment, such as Bacitracin®.

Antacids for heartburn or stomach distress. Tums® and Maalox® are good choices.

Antidiarrheals for short term use only. Bismuth Subsalicylate (Pepto-Bismol®) and Imodium® are good examples.

Antihistamines may help relieve allergy symptoms and itching associated with seasonal or year-round allergies. Many antihistamine choices are available without a prescription including Loratadine (Claritin®), Fexofenadine (Allegra®), Cetirizine (Zyrtec®), Diphenhydramine (Benadryl®) and Chlorpheniramine (Chlor-trimeton®). Avoid alcohol when taking any antihistamine. There are also nasal sprays for allergies that are available over-the-counter without a prescription called Nasacort® or Flonase® which are alternatives or additional medicines to try with antihistamines.

Anti-itch Creams for minor rashes and itching. Hydrocortisone 1%, Calamine® Lotion, and Domeboro® Solution are good examples.

Heating pad to help relieve discomfort associated with muscle aches and pains, menstrual cramps, or backache. Do not sleep with it overnight.


Updated 6.9.21

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